Return & Refund
Thank you for shopping at rose-toysofficial. This Return and Refund Policy explains how we handle returns, exchanges, and refunds for products purchased on our website https://www.rose-toysofficial.com/. By making a purchase, you agree to the terms outlined below.
Conditions for Returns
To be eligible for a return:
-
Products must be purchased from our website.
-
Products must be unused, unopened, and in their original packaging. Unopened underwear or adult products may be returned.
-
Products without quality issues must not affect secondary sales and must be returned intact.
Non-returnable items include:
-
Products made to your specifications or personalized items
-
Perishable goods or items with an expired shelf life
-
Goods unsealed for health or hygiene reasons
-
Items inseparably mixed with other goods after delivery
We reserve the right to refuse any returns that do not meet these conditions.
Returning Goods
-
To cancel an order before shipping, contact us via email within 3 calendar days of placing the order.
-
Returns or exchanges must be requested within 30 calendar days of receipt.
-
Customers are responsible for returning merchandise at their own expense and risk.
-
Returns should be sent to:1550 S Grove Ave, Ontario, CA 91761
We are not responsible for goods damaged or lost during return shipping. We recommend using an insured and trackable mailing service.
-
Refunds cannot be issued without actual receipt of the returned goods or proof of delivery.
-
If the return is due to customer reasons, the customer bears the return shipping cost.
-
If the return is due to an error or defect on our part, the customer is not responsible for shipping fees.
Contact Us
For any questions about our Return and Refund Policy, please contact us at:[email protected]